How do your retainer hours work for ongoing support?

Retainer hours offer you flexible access to our team on a monthly basis . Each month, you'll receive a block of time that you can use for updates, improvements, and fixes as needed. Whether you require minor adjustments, content changes, or technical enhancements, our retainer hours ensure your website stays current and well-maintained. This proactive approach gives you peace of mind, knowing you always have expert support on hand when needed.

How does website training work, and who is it for?

We offer flexible training sessions designed to assist you in managing your website with confidence. Our sessions cater to individuals with varying levels of experience and cover: <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> Content Management: Learn how to update and edit website content with ease. <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> CMS Navigation: Get hands-on guidance on navigating and using your website’s backend. <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> SEO Best Practices: Understand the fundamentals of search engine optimisation to improve visibility. <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> Content Best Practices: Discover how to structure and create engaging website content. <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="28" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> Custom Training: Sessions can be tailored to your specific needs, ensuring you get the most value. Users can book hourly or block sessions, and training is designed to be flexible, allowing you to build the skills you need at your own pace.

Do I need to host my website with Dune Digital, or can I use my own provider?

While we offer fully managed hosting for optimal security and performance, you’re free to use your own provider if preferred. However, we recommend using our high-speed, secure servers to ensure maximum performance and reliability. By hosting with us, you’ll have direct access to expert support, eliminating the need for third-party providers and giving you complete peace of mind.

What’s included in your website support & maintenance services?

Our support services cover regular updates, security patches, performance optimisations, and technical assistance to keep your website running smoothly. <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> Website hosting with weekly security updates to the server, website plugins and theme as well as a regular server backup process. <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"> Round the clock support avaliable

Do you offer ongoing support after my website is launched?

Absolutely! We provide maintenance, security updates, and ongoing support to keep your website running smoothly. Whether you need assistance with updates or new features, we’re always here to help.

Can I update my WordPress site myself?

Yes! WordPress is designed for ease of use, and we’ll provide training so you can confidently manage your content, add new pages, or update products.

How long does it take to build a WordPress website?

Timelines vary depending on complexity. A basic site may take a few weeks, while a more feature-rich website or an eCommerce platform may take longer. We’ll provide a clear project timeline based on your needs.

What makes WordPress the best platform for my business website?

WordPress offers flexibility, scalability, and user-friendliness, making it the perfect choice for businesses of all sizes. It’s cost-effective, mobile-friendly, and comes with powerful SEO features to help your site rank higher.

Our Frequently Asked Questions

Q: What’s the difference between website support and consultancy?

Website Support – This involves us managing your website for you. Our support service can include retainer hours where, each month, you have a block of time to use for updates, content amendments, and fixes. This ongoing support ensures your website is well-maintained, secure, and optimised for performance. Website Consultancy – This service provides a deeper analysis of your existing website. We assess areas such as SEO, user experience (UX), and conversion strategies. You’ll receive a detailed report with actionable recommendations, followed by a call to discuss how to implement improvements. There are no strings attached—after receiving the report, you can decide how you want to proceed.

Q: What are the benefits of user-centric website design?

Answer: User-centric design enhances user experience, reduces bounce rates, and indirectly improves SEO by increasing user engagement and satisfaction. Tip: Prioritize user-friendly navigation, clear CTAs, and mobile responsiveness for enhanced user experience and improved SEO performance.

Q: What role does call-to-action (cta) play in website design?

Answer: Effective CTAs prompt user action, encouraging engagement, conversions, and guiding visitors through desired pathways. Tip: Utilize clear, concise CTAs, place strategically, and A/B test to drive user interaction and enhance SEO through increased engagement.

Q: Why is speed optimization vital for ecommerce websites?

Answer: Speed optimization impacts bounce rates, conversions, and SEO rankings, directly affecting user experience and sales in eCommerce. Tip: Optimize site speed through caching, image compression, and content delivery networks (CDNs) to improve user retention and boost SEO rankings.

Q: How can I ensure the safety of users’ data on my website?

Answer : Securing user data requires several steps, such as collecting only necessary information, encrypting data, and establishing secure networks. Tip : SSL encryption ensures a safer transfer of user data.

Q: What are the best practices for optimizing website performance?

Answer: Optimizing website performance involves strategies like image compression, minifying code, leveraging browser caching, and reducing server response time. Tip: Use tools like PageSpeed Insights or GTmetrix , optimize images, and utilize CDNs for faster-loading websites, enhancing user experience and SEO.

Q: What’s the difference between website support and consultancy?

Website Support – This involves us managing your website for you. Our support service can include retainer hours where, each month, you have a block of time to use for updates, content amendments, and fixes. This ongoing support ensures your website is well-maintained, secure, and optimised for performance. Website Consultancy – This service provides a deeper analysis of your existing website. We assess areas such as SEO, user experience (UX), and conversion strategies. You’ll receive a detailed report with actionable recommendations, followed by a call to discuss how to implement improvements. There are no strings attached—after receiving the report, you can decide how you want to proceed.

Frequently
Asked Questions.

Welcome to our FAQs page, your go-to resource hub for insightful answers to our common inquiries about web design, development, and SEO. We’ve curated this comprehensive collection of frequently asked questions to offer clarity, guidance, and valuable tips for your digital journey. Whether you’re exploring website creation, SEO optimization, or seeking insights into web development processes, you’ll find informative answers here to navigate the digital landscape confidently.

What’s the difference between website support and consultancy?Tom Jaycocks2025-08-27T17:47:37+00:00

What’s the difference between website support and consultancy?

Website Support – This involves us managing your website for you. Our support service can include retainer hours where, each month, you have a block of time to use for updates, content amendments, and fixes. This ongoing support ensures your website is well-maintained, secure, and optimised for performance.

Website Consultancy – This service provides a deeper analysis of your existing website. We assess areas such as SEO, user experience (UX), and conversion strategies. You’ll receive a detailed report with actionable recommendations, followed by a call to discuss how to implement improvements. There are no strings attached—after receiving the report, you can decide how you want to proceed.

What are the benefits of user-centric website design?Tom Jaycocks2023-12-06T10:13:11+00:00

What are the benefits of user-centric website design?

Answer: User-centric design enhances user experience, reduces bounce rates, and indirectly improves SEO by increasing user engagement and satisfaction.
Tip: Prioritize user-friendly navigation, clear CTAs, and mobile responsiveness for enhanced user experience and improved SEO performance.

What role does call-to-action (cta) play in website design?Tom Jaycocks2023-12-06T14:50:31+00:00

What role does call-to-action (cta) play in website design?

Answer: Effective CTAs prompt user action, encouraging engagement, conversions, and guiding visitors through desired pathways.
Tip: Utilize clear, concise CTAs, place strategically, and A/B test to drive user interaction and enhance SEO through increased engagement.

Why is speed optimization vital for ecommerce websites?Tom Jaycocks2023-12-07T10:39:14+00:00

Why is speed optimization vital for ecommerce websites?

Answer: Speed optimization impacts bounce rates, conversions, and SEO rankings, directly affecting user experience and sales in eCommerce.
Tip: Optimize site speed through caching, image compression, and content delivery networks (CDNs) to improve user retention and boost SEO rankings.

How can I ensure the safety of users’ data on my website?Tom Jaycocks2024-01-10T09:07:46+00:00

How can I ensure the safety of users’ data on my website?

Answer: Securing user data requires several steps, such as collecting only necessary information, encrypting data, and establishing secure networks.
Tip: SSL encryption ensures a safer transfer of user data.

What are the best practices for optimizing website performance?Tom Jaycocks2023-12-06T14:49:37+00:00

What are the best practices for optimizing website performance?

Answer: Optimizing website performance involves strategies like image compression, minifying code, leveraging browser caching, and reducing server response time.
Tip: Use tools like PageSpeed Insights or GTmetrix, optimize images, and utilize CDNs for faster-loading websites, enhancing user experience and SEO.

FAQs

Frequently
Asked Questions.

What’s the difference between website support and consultancy?

What are the benefits of user-centric website design?

What role does call-to-action (cta) play in website design?

Why is speed optimization vital for ecommerce websites?

How can I ensure the safety of users’ data on my website?

What are the best practices for optimizing website performance?

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